What is your daily order cut-off time?

Our daily cut-off milestone is strictly 5:00 PM (EST - Eastern Standard Time). Orders submitted and authorized before 5:00 PM will enter our fulfillment preparation lines the same day. Purchases completed after 5:00 PM EST will enter our warehouse workflow starting the following business day.

Can I alter or cancel my order after checkout?

Because we begin sorting and processing orders rapidly to meet our timelines, changes can only be executed if your order has not yet entered the physical handling phase. Please email our team immediately with your order number to request a modification.

How long does order handling and processing take?

Every item undergoes strict quality assurance audits, evaluating product structural integrity and packaging conditions. This processing phase requires 1 to 3 business days (Monday to Friday) before the package is handed to our carriers

What are the delivery timelines and transit variables across Canada?

Once dispatched from our hubs, standard delivery transit across Canadian provinces typically takes 5 to 12 business days (Monday to Friday). Factoring in our handling window, you can expect your package to arrive within a total estimate of 6 to 15 business days from your checkout date.

Do you offer free shipping thresholds?

Yes. Maple Mercantile regularly runs promotional free shipping storewide across Canada, which will be highlighted prominently on our main store banner. For collections or orders falling below active promotional thresholds, shipping options will be clearly calculated and displayed at checkout.

How can I track my shipment progress?

Within 24 hours of your package being scanned into our shipping network, you will receive an automated notification email containing your tracking number and carrier lookup links to monitor delivery logistics in real time.

What is your active return policy window?

We operate a firm 30-day return window. You have 30 calendar days from the official timestamped delivery date of your parcel to submit a formal return request via our support team.

What condition must my items meet to qualify for a refund?

To clear our warehouse inspection, items must be entirely unused, unwashed, and unworn, with all original interior tags, labels, and protective elements intact. The pieces must be returned securely inside their original product packaging.

Who covers the cost of return postal shipping?

Unless an item arrives with verified manufacturing defects or an incorrect design variant was shipped on our part, customers are responsible for covering all return shipping fees and arranging a trackable mailing option.

What do I do if my order arrives damaged?

If your parcel is damaged in transit, please contact us within 48 hours of receipt at info@maple-mercantile.com. Please include your order number along with clear photos of the item's damage and the outer mailer box so we can process an immediate replacement or full refund.

Still Have Questions?

Our customer care concierge desk is here to help resolve any open questions:

Email Support: info@maple-mercantile.com

Hours of Operation: Monday to Friday: 9:00 AM – 5:00 PM (EST) | Saturday & Sunday: Closed

Logistics Blueprint: 1-3 Days Handling Time | 5-12 Days Delivery Transit Target

Maple Mercantile Ltd[cite: 1, 2]
9000 Boulevard Leduc, Brossard, QC J4Y 0E6, Canada[cite: 1, 2]
 Business Number (BN): 1152645878
GST/HST No: 604573210RT00025
Import/Export No: 604574110RM0001
Québec NEQ: 1177794211