Contact information
Contact Information
Have questions about our curated mercantile goods, recent order shipments, processing cycles, or return requests? The customer support concierge desk at Maple Mercantile is here to assist you through every step of your transaction.
Customer Care Desk
Email Channel:
info@maple-mercantile.com
Hours of Support Availability:
Monday to Friday: 9:00 AM – 5:00 PM (EST - Eastern Standard Time)
Saturday & Sunday: Closed
Fulfillment Timelines:
Standard orders require a 1–3 business days warehouse processing window, followed by a 5–12 business days transit target for delivery inside Canada.
Registered Legal Office
Maple Mercantile Ltd
9000 Boulevard Leduc
Brossard, QC J4Y 0E6
Canada
Business Number (BN): 1152645878
GST/HST Number: 604573210RT00025
Québec Enterprise Number (NEQ): 1177794211
Import/Export Identifier: 604574110RM0001
Please note: We handle all customer and business communications strictly in the sequence received. You can expect an administrative response to your inquiry within 24 to 48 business hours. Thank you for choosing Maple Mercantile.