Privacy Policy

At Maple Mercantile, we are deeply committed to protecting your personal information and maintaining the absolute integrity of your privacy. This Privacy Policy describes how we collect, process, utilize, store, and secure your personal data when you visit or make a purchase from our store.

By interacting with our website, you consent to the data practices detailed in this policy, which are strictly structured to comply with Canadian federal privacy legislation (PIPEDA) and Quebec's Law 25 regulations.

1. Personal Information We Collect

When you browse or complete a transaction on our e-commerce platform, we gather specific categories of information about you:

• Order Information: When you purchase or attempt to purchase an item, we collect your full name, billing address, shipping address, encrypted payment credentials, email address, and phone number. This data is critical to execute your purchase securely.
• Device & Automated Technical Information: When you access our storefront, we automatically log metadata about your operating setup. This includes your IP address, browser type, time zone markers, and details from tracking cookies installed directly on your device.

2. How We Utilize Your Personal Information

We use your collected personal information to power your consumer experience. Primary uses include:

• Processing payments, managing logistics, and shipping your mercantile orders.
• Distribution of automated order tracking confirmations and handling customer service inquiries.
• Screening transaction sequences for potential transactional fraud or risk.
• Delivering personalized store marketing updates, unique product releases, and promotional offers (strictly provided you have supplied your explicit consent, which you can withdraw at any time).

3. Sharing Your Information

Maple Mercantile does not sell, trade, or rent your personal data to outside parties. We only share information with trusted third-party service sub-processors that enable us to manage our operations:

• Shopify: We use Shopify to host our online shopping infrastructure. You can learn more about how Shopify manages and protects your personal data here.
• Logistics & Payment Services: We transmit relevant delivery details to our international fulfillment warehouses and domestic shipping couriers to deliver orders efficiently within our 5–12 days target cycle.

4. Your Privacy Rights (PIPEDA & Québec Law 25)

As a Canadian citizen or resident (specifically within the province of Québec), you hold distinct legal rights concerning your personal information. You have the right to:

• Request a portable copy of the personal datasets we maintain regarding you.
• Request corrections to inaccurate or obsolete personal metrics.
• Request complete deletion of your personal data, subject to mandatory federal and provincial tax record retention rules.
• Withdraw tracking or promotional data processing consent immediately.

5. Cookies and Tracking Mechanics

We use cookies to maintain items in your digital shopping cart, customize your user settings, and evaluate interface engagement performance. You can choose to configure your web browser settings to block cookie installations; however, this may alter or limit specific e-commerce performance features on our site.

6. Data Security and Archival Rules

We apply secure socket layer (SSL) encryption systems to protect your data during digital transmission. When you complete a transaction, your purchase history logs are retained indefinitely within our secure accounting archives to meet statutory auditing requirements mandated by the Canada Revenue Agency (CRA).