Shipping Policy

Thank you for shopping at Maple Mercantile. We are dedicated to ensuring your orders are prepared, inspected, and delivered to you with complete transparency and care. Below is the full operational overview of our shipping terms and logistics protocols.

1. Order Cut-Off & Handling Times

To keep our delivery framework highly efficient, we process order queues according to these strict operational milestones:

• Order Cut-Off Time: Our daily cut-off milestone is set at 5:00 PM (EST - Eastern Standard Time). Orders authorized before 5:00 PM EST will enter our active processing queue on the same business day. Purchases completed after 5:00 PM EST will join our workflow starting the following business day.
• Order Handling & Processing Time: Every item undergoes structural quality assurance verification and packaging within 1 to 3 business days (Monday to Friday) before dispatch[cite: 1].

2. Shipping Rates & Transit Estimates

Shipping Charges: Promotional Free Shipping options regularly apply storewide across Canada, as highlighted on our main storefront banner. Standard calculated shipping fees (if applicable for specialized custom items or orders under a promotional baseline) are dynamically computed and displayed clearly at your checkout layout.

Our standard domestic transit parameters for delivery destinations within Canada are itemized below:

*Please note: Transit timelines serve as behavioral guidelines. Delivery windows commence from the formal date of carrier package scan, not the initial moment of payment. Minor delivery shifts can happen due to carrier logistical overloads or extreme winter weather incidents.

3. Shipment Confirmation & Live Tracking

Within 24 hours of your package transitioning to our domestic carrier networks, a Shipment Confirmation email containing a unique tracking code will be automatically distributed to you. You can use this link to check up on your consignment's delivery updates in real time.

4. Canadian Taxes, Duties, and Cross-Border Management

Maple Mercantile is a legally incorporated Canadian enterprise operating from Québec[cite: 1]. For all domestic store purchases, mandatory sales taxes (GST/HST/QST) are calculated dynamically, broken down, and collected explicitly at checkout based on your region. To ensure the availability of unique collections, some items are sent out directly from our international partner hubs. In rare instances, cross-border deliveries can attract import tariffs, customs fees, or local courier processing taxes at the terminal border. Any such customs clearance charges remain the exclusive legal responsibility of the importer/customer.

5. Damaged, Missing, or Diverted Packages

If your shipping container arrives visibly broken or compromised, or if your tracking portal marks the order as "Delivered" but the box has not arrived, contact our customer concierge within 48 hours. Please keep all outer mailer materials intact, as clear photographic records are strictly required to authorize a free insurance replacement or execute a complete financial transaction refund.