Refund and Return Policy

Thank you for shopping with Maple Mercantile. We take great pride in our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to support you through our structured return framework.

1. 30-Day Return Window

You have a total calendar window of 30 days from the date your package is successfully delivered to request a return. Return requests or refund submissions completed after this 30-day timeline has lapsed cannot be approved or processed.

2. Return Eligibility and Item Conditions

To qualify for a valid return transaction and complete refund, your items must strictly meet the following benchmarks:

• The item must be entirely unused, unwashed, unworn, and in the exact original condition that you received it.
• The product must be sent back inside its original protective packaging, complete with all interior branded product tags, labels, and hygiene barriers fully attached.
• You must include your original packing slip or an order confirmation reference note inside the return container.

3. Step-by-Step Return Protocol

To process a domestic or international return securely, please execute the following steps:

1. Send a return notification email to our concierge desk at info@maple-mercantile.com. State your order reference number and detail the pieces you wish to send back.
2. Our customer support team will evaluate your transaction history and supply you with the appropriate return distribution address and packaging mandates.
3. Package your items carefully and dispatch the return using a trackable courier service. Please retain your parcel tracking receipt until your return is officially logged.

Return Mailing Costs: Unless your order arrives physically defective, damaged, or a logistics loading error was made on our behalf, the customer is fully responsible for all return shipping costs.

4. Inspection and Refund Issuance

Once your return box arrives at our fulfillment depot and clears quality verification, an automated email verification will confirm the approval status of your refund.

Approved financial refunds are processed immediately back onto your original processing payment method (Credit/Debit Card, Apple Pay, PayPal) within 10 to 14 business days. Note that posting periods can fluctuate according to your specific banking institution's administrative rules.

5. Damaged, Faulty, or Incorrect Consignments

We apply rigorous quality check routines. However, if your package arrives with structural flaws or clear shipping damage, email us at info@maple-mercantile.com within 48 hours of initial delivery. Please attach clear photographs outlining the product defect and the outer mailer pack so we can fast-track a complimentary replacement or issue a full transaction refund.